Service Agreement Acknowledgement

Effective Date: 05/21/2025

By subscribing to Temples On-Demand, you acknowledge and agree to the terms and conditions of our service agreement as outlined below.

1. Service Scope

Temples On-Demand provides educational resources, maintenance tips, and select service benefits for private well and septic system homeowners through subscription plans. Physical services are scheduled separately and subject to availability.

2. Subscriber Responsibilities

  • You agree to provide accurate and current contact information.
  • You will use the educational materials and services in accordance with safety guidelines.
  • You are responsible for scheduling and attending any in-person services included in your plan.

3. Payment and Cancellation

  • Subscriptions are billed monthly via Stripe and renew automatically until canceled.
  • Cancellations must be made prior to the next billing cycle to avoid charges.

4. Limitations of Liability

Temples On-Demand is not responsible for damages or issues arising from subscriber misuse or failure to follow professional advice.

5. Communication

By subscribing, you consent to receive communications related to your subscription, including alerts, tips, and scheduling information.

6. Agreement

By subscribing and using our services, you acknowledge that you have read, understood, and agree to this Service Agreement.

7. Contact

If you have any questions or concerns regarding this agreement, please contact us:

Refund Policy

Effective Date: 05/21/2025

At Temples On-Demand, we strive to provide excellent service to all of our subscribers. This Refund Policy outlines our approach to subscription cancellations and refunds.

1. Monthly Subscription Billing

All plans (WellWise, SepticSmart, and HomeHealth) are billed on a recurring monthly basis through Stripe. Charges occur automatically every 30 days unless the subscription is canceled before the next billing cycle.

2. Cancellation Policy

  • You may cancel your subscription at any time through your Stripe customer portal or by contacting us directly at [email protected].
  • Cancellations will take effect at the end of the current billing cycle.
  • You will retain access to your subscription services until the billing period ends.

3. Refund Policy

  • We do not issue refunds for partially used months or early cancellations.
  • Refunds will only be considered in the case of accidental double charges or clear billing errors.
  • To request a refund, please contact us at [email protected] within 7 days of the charge.

4. Free Services Included in Plans

Many features included in your subscription (such as filter cleanings, bacterial treatments, or annual tests) are scheduled throughout the year. Refunds will not be issued for unused benefits unless explicitly agreed upon in writing.

5. Contact Information

If you believe you were incorrectly charged or need assistance with a refund request, please contact us:

We appreciate your understanding and support of Temples On-Demand.

Chat Usage Policy

Effective Date: 05/21/2025

Temples On-Demand offers instant messaging to improve communication between subscribers and our support team. This Chat Usage Policy outlines the expectations, limitations, and terms related to the use of our chat service.

1. Intended Use

The chat feature is designed for:

  • Submitting urgent concerns regarding septic or well systems
  • Asking non-emergency questions about your subscription or services
  • Requesting scheduling assistance or follow-up
  • Accessing support for educational content and maintenance guidance

2. Availability

  • The chat service is available 24/7.
  • Live responses are typically handled during business hours: Monday–Friday, 8AM–5PM EST.
  • Messages sent after hours will be responded to as soon as possible.

3. Code of Conduct

To maintain a respectful and helpful environment, users must:

  • Use polite and professional language at all times
  • Avoid sharing sensitive personal information or offensive content
  • Only use chat for relevant questions or concerns related to their subscription or systems

4. Limitations of Chat Support

  • Chat does not replace emergency services or licensed technician visits.
  • We cannot perform diagnostics or repairs over chat.
  • For physical services, users must book an appointment through our service scheduling team.

5. Data and Privacy

All chat communications are logged for quality assurance, training, and service history purposes. Messages are stored securely and handled in accordance with our Privacy Policy.

6. Abuse of Service

We reserve the right to limit or disable chat access for any user who:

  • Uses threatening, abusive, or inappropriate language
  • Spams the chat system or misuses the feature
  • Violates the terms of their subscription plan

7. Contact Us

If you experience any issues with chat or have concerns about your privacy, please reach out:

By using the chat feature, you agree to the terms outlined in this Chat Usage Policy.

Accessibility Statement

Effective Date: 05/21/2025

Temples On-Demand is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to enhance access and usability of our website and services.

1. Our Commitment

We strive to ensure that our website and subscription services are accessible to the widest possible audience, regardless of ability or technology. We are actively working to increase the accessibility and usability of our website and in doing so aim to adhere to many of the available standards and guidelines.

2. Standards and Guidelines

Temples On-Demand aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA wherever possible. These guidelines help make content more accessible for people with disabilities, and user-friendly for everyone.

3. Ongoing Efforts

  • We regularly review our website and content for accessibility improvements.
  • We monitor accessibility tools and user feedback to identify and correct issues quickly.
  • We are implementing features such as alt text for images, keyboard navigability, and clear color contrast to improve usability.

4. Accessibility Features

Some of the features we’ve incorporated or are working toward include:

  • Keyboard navigation for all major site functions
  • Alt-text descriptions for meaningful images
  • Readable font sizes and color contrast
  • Responsive mobile-friendly layout

5. Feedback and Contact

If you are experiencing difficulty with any part of the website or if you have suggestions for improvement, please contact us. We value your input and will respond promptly to address your concerns.

Contact Information:

Thank you for visiting Temples On-Demand and helping us improve accessibility for everyone.

Privacy Policy

Effective Date: 05/21/2025

Temples On-Demand (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and subscription services, including the WellWise Plan, SepticSmart Plan, and HomeHealth Plan.

1. Information We Collect

  • Contact Information: Name, email address, phone number, and mailing address
  • Payment Information: Billing address and payment details (processed securely through Stripe; we do not store payment information)
  • Account Information: Login credentials and subscription preferences
  • Service Details: Information related to your well or septic system
  • Usage Data: Pages visited, features used, chat or support activity

2. How We Use Your Information

We use your information to:

  • Provide and manage your subscription
  • Send maintenance tips, videos, and reminders
  • Communicate regarding your account or service
  • Offer support, including instant messaging
  • Improve website features and functionality
  • Comply with legal requirements

3. Sharing Your Information

We do not sell your personal data. We may share it with:

  • Service Providers: For secure payment processing (Stripe), support, or hosting
  • Legal Authorities: When legally required
  • Team Members: With a business-related need only

4. Cookies and Tracking

We use cookies to track website usage, enable chat tools, and remember preferences. You may disable cookies in your browser settings.

5. Data Security

We use secure servers, SSL encryption, and restricted access to protect your personal data.

6. Your Rights

You may have the right to:

  • Access or correct your personal data
  • Request deletion of your data
  • Withdraw consent or object to data use
  • File a complaint with a data protection agency

Contact us at [email protected] to exercise your rights.

7. Third-Party Links

We may link to third-party sites (e.g., Stripe, Tawk.to). We are not responsible for their privacy practices.

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this Privacy Policy at any time. Please review this page regularly for updates.

10. Contact Us

For any questions or concerns about this policy, contact us:

Temples On-Demand
Email: [email protected]
Phone: (407) 572-6984
Website: www.templesenvironmental.com

Terms of Service

Effective Date: 05/21/2025

These Terms of Service ("Terms") govern your access to and use of the subscription services provided by Temples On-Demand, a division of Temples Environmental. By subscribing to or using any part of our services, you agree to be bound by these Terms.

1. Overview of Services

Temples On-Demand provides subscription-based services to homeowners with private wells and/or septic systems. The service includes:

  • 24/7 instant messaging
  • Educational resources
  • Maintenance tips
  • Free annual testing or inspections (depending on plan)
  • Discounts on services
  • Priority scheduling
  • Additional perks depending on your selected plan

We currently offer three subscription plans:

  • WellWise Plan – $50/month
  • SepticSmart Plan – $50/month
  • HomeHealth Plan – $75/month

2. Eligibility

To use our services, you must:

  • Be at least 18 years of age
  • Provide accurate and complete information when signing up
  • Have a valid payment method on file

3. Subscription and Billing

  • Subscriptions are billed monthly in advance via Stripe.
  • Subscriptions auto-renew each month unless canceled.
  • You can cancel at any time through your account or by contacting us.
  • No partial refunds are issued for unused time within a billing cycle.

4. User Responsibilities

By subscribing, you agree to:

  • Use the service for lawful purposes only
  • Not share your login with unauthorized users
  • Maintain updated contact and payment information

5. Service Access and Support

We strive to maintain continuous access to our platform and messaging tools, but service may be interrupted due to maintenance, upgrades, or issues beyond our control. We are not liable for any downtime.

Support is available through:

6. Intellectual Property

All content provided through our service—videos, tips, documents, logos, and branding—is the property of Temples On-Demand and may not be reused, resold, or distributed without written permission.

7. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect and protect your data.

8. Termination

We reserve the right to suspend or terminate access to our service if you violate these Terms or misuse the platform. You may cancel at any time without penalty, though no refunds will be issued for time already billed.

9. Limitation of Liability

Temples On-Demand is not responsible for:

  • Any indirect, incidental, or consequential damages
  • Property damage from misuse or misunderstanding of tips or guides
  • Delays caused by force majeure events (weather, power outages, etc.)

10. Changes to These Terms

We may update these Terms at any time. If we make significant changes, we’ll notify you by email or via your account. Continued use of the service after changes means you agree to the new Terms.

11. Contact Us

Temples On-Demand
Email: [email protected]
Phone: (407) 572-6984
Website: www.templesenvironmental.com

I Agree to The Policies and Statements